Vye’s Cleaning

Privacy Policy

Effective Date: 01/03/2026

Vye’s Cleaning is committed to protecting your privacy and handling your personal information responsibly.

This policy explains how your information is collected, used and stored when you contact or book services.

What Information May Be Collected:

When you make an enquiry or book a service, the following information may be collected:

• Your name

• Phone number

• Email address

• Property address (where services are required)

• Details about the cleaning services requested

Only information necessary to respond to your enquiry and provide services is collected.

How Your Information Is Used:

Your information is used to:

• Respond to enquiries

• Provide quotations

• Arrange and carry out cleaning services

• Communicate regarding appointments

• Maintain basic business and accounting records

Your information is never sold or shared for marketing purposes.

Information will only be shared if legally required to do so.

Photographs:

Photographs may be taken before, during, or after a cleaning service for record-keeping, quality assurance, insurance purposes, or to evidence the condition of the property.

Photographs are stored securely and are not shared publicly without explicit permission.

Lawful Basis for Processing:

Under UK data protection law (UK GDPR), personal information is processed because:

• It is necessary to provide the services you have requested

• It is necessary for legitimate business interests (such as responding to enquiries and maintaining records)

How Your Information Is Stored:

Personal information is stored securely using password-protected devices and secure email systems.

Reasonable steps are taken to protect your information from loss, misuse or unauthorised access.

How Long Information Is Kept:

Enquiry information is retained only as long as necessary to respond to your request.

Customer records may be kept for up to six years for accounting and legal purposes in line with UK requirements.

Your Rights:

Under UK data protection law, you have the right to:

• Request access to the personal data held about you

• Request correction of inaccurate information

• Request deletion of your data (where legally permitted)

• Object to or restrict processing in certain circumstances

To exercise any of these rights, please contact Vye’s Cleaning using the details below.

Cookies:

This website may use basic cookies to improve functionality and user experience.

Cookies do not collect personally identifiable information.

You can manage or disable cookies through your browser settings.

Contact Details:

If you have any questions about this policy or how your data is handled, please contact:

Email: vyescleaning@gmail.com

Phone: 07598 415176

If you are unhappy with how your data has been handled, you have the right to contact the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk